Nationwide has received second place in the J.D. Power 2019 U.S. Retirement Plan Participant Satisfaction Study in the large and small plan segment and third in the medium plan segment based on participant feedback.
“Nationwide assists employers of all sizes in every industry to offer a successful retirement plan by providing differentiated value and exceptional service,” said John Carter, president of retirement plans for Nationwide. “Earning recognition across the small, medium and large plan segments demonstrates both our commitment to the participant experience and position as an industry leader.”
With an index score of 811 on a 1,000-point scale in large plans, Nationwide scored 38 points above the large plan segment average. Among medium plans, Nationwide scored 813, outpacing the medium plan segment average of 763 by 50 points. And, Nationwide earned an index score of 789 for small plans, 59 points above the small plan segment average and one point behind the segment winner.
More than 8,300 retirement plan participants rated companies on six factors: interaction across live and digital channels; investment and service offerings; fees and expenses; plan features; information resources; and communications. Nationwide scored above average in all areas.
“These rankings combined with our DALBAR service awards underscores participants benefit from our unique service model of in-person support combined with personalized digital tools,” noted Carter. “Our performance proves we’re focusing on the right items and shows our efforts make a difference in helping America’s workers feel more confident about achieving their retirement goals.”
With more than 40 years of experience, Nationwide serves the retirement planning needs of more than 2.5 million workers and manages $142 billion retirement assets as of May 31, 2019.
The official J.D. Power 2019 Group Retirement Plan Satisfaction Study press release can be viewed here.