Airport Travel Stats to Know Before You Go [Infographic]

Have you ever wondered why so many flights get delayed? Or how much luggage is lost at airports each year? Find the answers to those questions and more in our infographic that highlights the most common airport problems you may encounter before take-off.

  • Hover your mouse over the green icons below to see the surprising stats

Service Desk
Service Desk
Service Desk
Service Desk
Ticket Desk
Service Desk
Service Desk

Airport Obstacles — By The Numbers

Nowadays, creating a travel itinerary is the easy part. Getting to your destination on time is still up in the air.


  • Ticket Desk

    Airline fees can add up

    Flight change $150
    Unaccompanied minor $25 – $150
    Second bag $15 – $50
    Seat selection $5 – $15

  • Waiting Area 1

    Flight delays

    1/4 of US flights are delayed

    Time matters in the likelihood of a delay:

    1. 6am – 12% of flights delayed
    2. 6pm – 30% of flights delayed

  • Waiting Area 2

    Top causes of delays

    Late Arriving Aircraft 35.8%
    Air Carrier Delay 27%
    Weather 20.2%
    Volume 8%
    Cancelled Flight 5.3%
    Diverted Flight 1.3%
    Closed Runway 1.3%
    Other 1.1%

  • Customer Service

    Top causes for complaints

    Flight Problems 40.5%
    Baggage 13.5%
    Customer Service 11.3%
    Ticketing & Boarding 9.3%
    Fares 8.2%

  • Luggage Claim

    Lost luggage

    2,000,000 Mishandled baggage reports are filed each year


  • Empty Runway

    Flight cancellations

    120,000 Flights are cancelled per year

    Cancellations have increased due to shortage in pilots and large tarmac delay fines for airlines

    Top reasons for cancellations:
    • Mechanical
    • Crew’s duty time expired
    • Extreme weather
    • Lack of aircraft

  • Boarding Gate

    Denied boarding

    500,000 Passengers were denied boarding last year

    Least likely to get bumped:
    • Business class travelers
    • Frequent fliers
    • Travelers who check in first
    • Online check-ins
    Most likely to get bumped:
    • Discounted fliers
    • Travelers who check in last

No matter how well-planned your trip is, unexpected incidents can prevent you from taking flight. Don’t let lost luggage or cancelled flights get in the way of a great holiday – let Nationwide help you stay on course.

Learn more at Nationwide Travel Insurance.